We bought my step daughter a HP laptop nearly 2 years ago just a low end web browsing email Facebook machine. So after 10 months the hard drive failed got in touch with HP support and they send me a prepaid shipping box and I send it off and get it back repaired about a week later. All is well and then about a week ago about 11 months later the hard drive fails again this pissed me off because it was about the same time frame as the first one. Of course I called support knowing it was out of warranty but thinking this wasn't right. They gave the typical sorry out of warranty but we will fix it for a price of course.
This didn't sit well with me so I went to their Facebook page and messaged them. To my surprise their social media guy answers and asks for the details. I supply them and a day later messages me that a case manager was going to call me. He does that same day and informs a shipping box was sent and they will repair it free of charge. So all told received the box last Thursday sent it off that day and yesterday (Wed.) it shows up repaired. I must say I was impressed. So the squeaky wheel does get the grease lol. That was good of them doing that even though it was almost a year out of warranty. Yeah for HP.
Thanks for that post. I've always been apprehensive about buying H.P. products because of all the complaints that I've read about bad customer service. I guess that the potential of shaming on Social Media does the trick.