A friend just brought over this new ACER Aspire XC-704G WIN10 machine. She had all her files from a WIN7 machine transferred while in Florida. The initial request was to get her HP printer to work. I did that but during the install I determined the DVD drive would not read the install disc. I downloaded the driver for the printer and that works fine.
The DVD will accept a disc and you will hear the initial spin up, file explorer says no disc inserted. I uninstalled the driver on the device manager, rebooted, no change. Changed all the actions to Open in File Explorer under Auto Play. Changed the SATA cable. Checked the driver in \system32 and it is the same size as my own desktop. It will not read either DVD or CD's.
As a last resort I took a DVD drive from a Win7 machine. I had to use my hard drive external power supply to run this since the internal drive had a different plug. I connected the SATA cable to my external drive and booted the PC. Installed a DVD and low and behold Power 12 read the DVD with no problem.
I am guessing something is amiss with this Slim type DVD drive.
I would like a confirmation that it must be the physical drive since another drive works fine.
Just for kicks and grins I'm going to look into the price of a new drive.
Just curious. Is I-Tunes installed now or ever previously Installed on this computer? It has a nasty habit of altering the CD-Rom/DVD device filters and screwing up the works. These are drive specific settings so an alternate DVD drive may work fine.
I-Cloud also had a nasty habit of rendering your Optical drives useless if it finds any " Unauthorized Media files ( IE: Peer to Peer downloads ) on your system. Apple tries to screw around with far too many things on PC's.
Don't know if it's still an issue on Win10. But it was on Win7 and previous MS OS's.