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Subject: "DVD drive will not read" Previous topic | Next topic
wings515Wed Jun-28-17 02:26 PM
Member since Nov 24th 2004
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"DVD drive will not read"


          

A friend just brought over this new ACER Aspire XC-704G WIN10 machine. She had all her files from a WIN7 machine transferred while in Florida. The initial request was to get her HP printer to work. I did that but during the install I determined the DVD drive would not read the install disc. I downloaded the driver for the printer and that works fine.

The DVD will accept a disc and you will hear the initial spin up, file explorer says no disc inserted. I uninstalled the driver on the device manager, rebooted, no change. Changed all the actions to Open in File Explorer under Auto Play. Changed the SATA cable. Checked the driver in \system32 and it is the same size as my own desktop.
It will not read either DVD or CD's.

I'm running out of ideas, any suggestions?

Regards,
wings515

Dan K

  

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Replies to this topic
Subject Author Message Date ID
RE: DVD drive will not read
Jun 28th 2017
1
RE: DVD drive will not read
Jun 28th 2017
2
      RE: DVD drive will not read
Jun 28th 2017
3
           RE: DVD drive will not read
Jun 28th 2017
4
                RE: DVD drive will not read
Jun 29th 2017
5
                     RE: DVD drive will not read
Jun 29th 2017
6
                          RE: DVD drive will not read
Jun 29th 2017
7

wings515Wed Jun-28-17 03:11 PM
Member since Nov 24th 2004
587 posts
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#1. "RE: DVD drive will not read"
In response to wings515 (Reply # 0)


          

Found a MS update (KB 4015438) causes DVD to not work. Superseded by
(KB 4016635). Downloading now (1GB)and I'll see if this fixes it.

Regards,

Dan K

  

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wings515Wed Jun-28-17 06:18 PM
Member since Nov 24th 2004
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#2. "RE: DVD drive will not read"
In response to wings515 (Reply # 1)


          

Well that did not work. Both updates after download stated they were not for this computer.
Going to search for more info on MS update killing DVD.

Regards,

Dan K

  

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wings515Wed Jun-28-17 07:29 PM
Member since Nov 24th 2004
587 posts
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#3. "RE: DVD drive will not read"
In response to wings515 (Reply # 2)


          

As a last resort I took a DVD drive from a Win7 machine. I had to use my hard drive external power supply to run this since the internal drive had a different plug. I connected the SATA cable to my external drive and booted the PC. Installed a DVD and low and behold Power 12 read the DVD with no problem.

I am guessing something is amiss with this Slim type DVD drive.

I would like a confirmation that it must be the physical drive since another drive works fine.

Just for kicks and grins I'm going to look into the price of a new drive.

Regards,

Dan K

  

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TtechWed Jun-28-17 11:30 PM
Member since Aug 06th 2002
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#4. "RE: DVD drive will not read"
In response to wings515 (Reply # 3)


  

          

It's a bad drive. They fail all the time.

Behind every good computer... is a jumble of wires 'n stuff.

  

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Paul DThu Jun-29-17 03:26 AM
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#5. "RE: DVD drive will not read"
In response to Ttech (Reply # 4)


  

          


What Ttech said. That would have been the first thing I checked.



Paul D

  

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ChickenmanThu Jun-29-17 04:45 AM
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#6. "RE: DVD drive will not read"
In response to Paul D (Reply # 5)


          

Just curious. Is I-Tunes installed now or ever previously Installed on this computer? It has a nasty habit of altering the CD-Rom/DVD device filters and screwing up the works. These are drive specific settings so an alternate DVD drive may work fine.

I-Cloud also had a nasty habit of rendering your Optical drives useless if it finds any " Unauthorized Media files ( IE: Peer to Peer downloads ) on your system. Apple tries to screw around with far too many things on PC's.

Don't know if it's still an issue on Win10. But it was on Win7 and previous MS OS's.

I'll see if I can find my Fix-It Tool.

  

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ChickenmanThu Jun-29-17 04:52 AM
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#7. "RE: DVD drive will not read"
In response to Chickenman (Reply # 6)


          

MS has discontunued the generic " Fix It " Tool, but have replaced it with Easy-Fix.

Head to the fowing site and read thoruohly:

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

Scroll down the page till you find the Easy Fix solution for DVD problems. Dowload and run the Easy Fix Tool:

http://aka.ms/diag_wmpdvd10

  

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