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Subject: "Intermittent Computer Freezes" Previous topic | Next topic
daniellThu May-17-12 09:28 AM
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"Intermittent Computer Freezes"


          

As I already mentioned in my previous post, I replaced the heatsink/fan. I just experienced another freeze requiring a hard shut down. Since the computer is 6 years old I would like to test the other components. I would appreciate recommendations for testing memory, hard drive and power supply. I am at complete loss however on how to test the power supply. Any suggestions would be appreciated.


  

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Subject Author Message Date ID
RE: Intermittent Computer Freezes-Update
May 17th 2012
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daniellThu May-17-12 11:25 AM
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#1. "RE: Intermittent Computer Freezes-Update"
In response to daniell (Reply # 0)


          

I booted into the BIOS. I wanted to check the voltages of the memory. It is frozen in the BIOS. I cannot move around. Any insights will be appreciated.

Thanks

  

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jbmcmillanThu May-17-12 12:57 PM
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#2. "RE: Intermittent Computer Freezes-Update"
In response to daniell (Reply # 1)


          

I have had freezes from hard drives going bad to faulty power supplies and ram usually causes blue screens but I would run Memtest just to rule it out anyways assuming you can get it going.Try disconnecting the hard drive first to see if it will post.

  

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daniellThu May-17-12 01:10 PM
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#3. "RE: Intermittent Computer Freezes-Update"
In response to jbmcmillan (Reply # 2)


          

Quote:
QUOTE:
I have had freezes from hard drives going bad to faulty power supplies and ram usually causes blue screens but I would run Memtest just to rule it out anyways assuming you can get it going.Try disconnecting the hard drive first to see if it will post.


I turned it off then on, and back into the Bios. I managed to go back to default setting in the Bios. Funny thing. Then I got a message saying that I did not have the video driver. I found the CD, put it in the drive. The drive is recognized but it shows no CD present. I put the CD into another computer. There is no problem with it. I guess that I have a lot of things to rule out before I can rule anything in. Is there a free download of Memtest available?
On my Ubuntu install CD there is a memory checker. I tried to run it on the computer in question. It ran for a minute, then stopped.

Thanks for listening

  

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jbmcmillanThu May-17-12 01:35 PM
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#4. "RE: Intermittent Computer Freezes-Update"
In response to daniell (Reply # 3)


          

The second from the top iso(zip) burn it as an image file on a cd and boot from it.Or you can put it on a flash drive with the auto installer for usb key and boot from it if your mobo supports booting from usb.For testing the power supply you need a power supply tester or a digital multimeter or switch it out with a known good one.There are hard drive tests that can be downloaded from the manufacturer of the hard drive.

http://www.memtest.org/#downiso

  

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daniellThu May-17-12 01:39 PM
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#5. "RE: Intermittent Computer Freezes-Update"
In response to jbmcmillan (Reply # 4)


          

Quote:
QUOTE:
The second from the top iso(zip) burn it as an image file on a cd and boot from it.Or you can put it on a flash drive with the auto installer for usb key and boot from it if your mobo supports booting from usb.For testing the power supply you need a power supply tester or a digital multimeter or switch it out with a known good one.There are hard drive tests that can be downloaded from the manufacturer of the hard drive.

http://www.memtest.org/#downiso


Thanks, I will deal with this later in the day.

  

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daniellFri May-18-12 09:26 AM
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#6. "RE: Intermittent Computer Freezes- Memory Check"
In response to daniell (Reply # 5)


          

I ran the memory check. After 54 seconds it stopped running. It did not freeze, just stopped running.
I can really use some suggestions.

As always, thanks

  

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TtechFri May-18-12 01:34 PM
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#7. "RE: Intermittent Computer Freezes- Memory Check"
In response to daniell (Reply # 6)


  

          

Did this freezing problem start after you messed with the heatsink? If so, you need to remove it and make sure it is seated correctly and if it's a new heatsink, make sure it's the right type and that it is really making contact with the CPU.

Behind every good computer... is a jumble of wires 'n stuff.

  

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daniellFri May-18-12 02:44 PM
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#8. "RE: Intermittent Computer Freezes- Memory Check"
In response to Ttech (Reply # 7)


          

Quote:
QUOTE:
Did this freezing problem start after you messed with the heatsink? If so, you need to remove it and make sure it is seated correctly and if it's a new heatsink, make sure it's the right type and that it is really making contact with the CPU.


The problem started before I messed with the heatsink.

  

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jbmcmillanFri May-18-12 03:16 PM
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#9. "RE: Intermittent Computer Freezes- Memory Check"
In response to daniell (Reply # 8)


          

I would have a close look at the motherboard and check for any swollen/leaking capacitors.I would also unhook the hard drive and see if it freezes during Memtest as well.

  

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daniellFri May-18-12 04:43 PM
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#10. "RE: Intermittent Computer Freezes- Memory Check"
In response to jbmcmillan (Reply # 9)


          

I removed the heatsink and put it back on. I think that I can discern a difference with this heatsink compared to the previous one. It took much less pressure to install it. I think that it is not making adequate contact.
I could use a recommendation for a heatsink for an AM2 socket.

Thanks

  

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jbmcmillanSat May-19-12 11:46 AM
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#11. "RE: Intermittent Computer Freezes- Memory Check"
In response to daniell (Reply # 10)


          

Which one do you have now?I have noticed that the newer heat sinks are easier to install than they used to be on AMD setups.

  

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daniellSat May-19-12 12:03 PM
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#12. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 11)


          

This is what I tried without positive results.
Re-seated heatsink/fan
took out Ram and tried individual sticks
unhooked HD, then ran Ubuntu from CD, Still froze

What do I try next?

  

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jbmcmillanSat May-19-12 12:28 PM
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#13. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 12)


          

To me it is either your power supply or the motherboard itself.Did you have a close look at the motherboard for any swollen or leaking capacitors?

  

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daniellSat May-19-12 12:39 PM
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#14. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 13)


          

Quote:
QUOTE:
To me it is either your power supply or the motherboard itself.Did you have a close look at the motherboard for any swollen or leaking capacitors?


I did a quick look and did not see any leaking capacitors. I will take a better look later with a strong light.
My problem is that I do not have replacement parts to try out.
Since the computer is six years old, it may not pay to buy parts to try out. It might serve me better to either build or buy a new computer.

If I bought a volt meter would I be able to test the PS, or would it have to be tested under load?

  

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jbmcmillanSat May-19-12 12:51 PM
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#15. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 14)


          

The caps don't necessarily have to be leaking but they will have a bulging top that will need a close look to see sometimes.The volt meter will tell you if voltages are within range.You can start it up and check as it's starting using a molex connector to see if they drop out of range.I agree with not spending a lot of money on a 6 year old system and building a new one would be more cost effective.

  

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daniellSat May-19-12 01:09 PM
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#16. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 15)


          

Quote:
QUOTE:
The caps don't necessarily have to be leaking but they will have a bulging top that will need a close look to see sometimes.The volt meter will tell you if voltages are within range.You can start it up and check as it's starting using a molex connector to see if they drop out of range.I agree with not spending a lot of money on a 6 year old system and building a new one would be more cost effective.


I just looked but could not discern any problem with the caps. It is quite possible that I missed something.
Can you recommend a voltmeter and how to set it up with molex connections?

Thanks

  

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jbmcmillanSat May-19-12 02:03 PM
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#17. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 16)
Sat May-19-12 02:06 PM by jbmcmillan

          

Maybe someone here can suggest an inexpensive meter but on the molex the red is 5 volt and the yellow is 12 volt and the black wires are ground.Basically just put the probe into a ground and then the other probe into one of the others to test.
http://www.hardwareheaven.com/guides/testingPSU/
Guide is a little old but so is your computer .
I always have a spare kicking around to test so I don't use a meter.There are power supply testers as well that I know a few people here own so maybe they can suggest a decent one.

  

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ShellySat May-19-12 05:36 PM
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#19. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 14)


  

          

Voltages must be checked under load to be meaningful. The 5 and 12 volt rails can easily be checked under load at a 4 pin molex drive plug, But the voltage at the CPU can not be safely checked with a volt meter, the pins are too close together and easy to short and destroy the CPU, even if you knew where to look. It can be measured at the filter capacitors, again if you knew where to look. The voltage readings in the BIOS are sufficiently accurate to be useful for your purposes and should be at least +/- 10% accurate.

If you see a bulge in the top of any of the tall Capacitors next to the CPU socket (they should be perfectly flat), or a brown or gray discoloration on the top or around the base if any of them, they are bad.

Shelly

  

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jmcSat May-19-12 03:51 PM
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#18. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 0)


          

Have you tried Wipeing the Bios. There is usually a Jumper on the
board to reset it. It will put everything thing at default.
If a setting in it is causing the problem It can help.

  

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daniellSat May-19-12 06:12 PM
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#20. "RE: Intermittent Computer Freezes"
In response to jmc (Reply # 18)


          

Quote:
QUOTE:
Have you tried Wipeing the Bios. There is usually a Jumper on the
board to reset it. It will put everything thing at default.
If a setting in it is causing the problem It can help.


Just did as you suggested.

I have been online for 5 minutes now. So far no freezes. I will report back when more time passes.

  

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daniellSat May-19-12 07:15 PM
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#21. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 20)


          

Have been watching a video for about 1/2 hour without any freezes.

Please explain to me what I have done, and why did it help.

Thanks

  

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jbmcmillanSat May-19-12 08:08 PM
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#22. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 21)


          

That one I have no idea as I thought you had already set the bios back to defaults earlier in the thread.

  

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jmcSun May-20-12 04:22 AM
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#23. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 21)


          

I would bet it may be due to the Ram getting set up as "Auto"
Those type of motherboard/bios has many different settings.
One or more of them may have cause the freezing. Usually Ram and
Video I would check first.

  

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daniellSun May-20-12 06:43 AM
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#24. "RE: Intermittent Computer Freezes"
In response to jmc (Reply # 23)


          

Quote:
QUOTE:
I would bet it may be due to the Ram getting set up as "Auto"
Those type of motherboard/bios has many different settings.
One or more of them may have cause the freezing. Usually Ram and
Video I would check first.


Thanks again for your helpful insight.

The Ram was always on auto. I had checked the voltages and it was correct. The situation has greatly improved. I would really like to understand why.

  

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MSUSun May-20-12 01:58 PM
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#25. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 24)


  

          

Something was inadvertently set incorrectly in the BIOS before you set it back to the defaults. It didn't have to be the RAM timings or voltages. It could've been any of a number of different settings.

MSU

  

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jbmcmillanSun May-20-12 02:02 PM
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#26. "RE: Intermittent Computer Freezes"
In response to MSU (Reply # 25)


          

Quote:
I managed to go back to default setting in the Bios.

Even stranger because in post #3 he mentioned putting it back to defaults so either it didn't or it is strange.

  

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daniellSun May-20-12 02:17 PM
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#27. "RE: Intermittent Computer Freezes"
In response to jbmcmillan (Reply # 26)


          

Quote:
QUOTE:
I managed to go back to default setting in the Bios.

Even stranger because in post #3 he mentioned putting it back to defaults so either it didn't or it is strange.

I think that I know what you are referring to. I went into the BIOS and put it back to default, but I did not use the jumper as I did yesterday.

Thanks again for you input. So far, so good.

  

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daniellSun May-20-12 02:28 PM
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#28. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 27)


          

Quote:
QUOTE:
QUOTE:
I managed to go back to default setting in the Bios.

Even stranger because in post #3 he mentioned putting it back to defaults so either it didn't or it is strange.

I think that I know what you are referring to. I went into the BIOS and put it back to default, but I did not use the jumper as I did yesterday.

Thanks again for you input. So far, so good.

I am also curious, what is the difference in going to default in the BIOS, or using the jumper?

  

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MSUSun May-20-12 02:38 PM
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#29. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 28)


  

          

You may not have saved it when exiting the BIOS. That's not possible when using the jumper, it just does it.

MSU

  

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daniellSun May-20-12 05:46 PM
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#32. "RE: Intermittent Computer Freezes"
In response to MSU (Reply # 29)


          

Quote:
QUOTE:
You may not have saved it when exiting the BIOS. That's not possible when using the jumper, it just does it.


There is a good chance that I did not save it.
Thanks for pointing that out.

  

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daniellWed May-23-12 01:05 AM
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#33. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 32)


          

I am sorry to report, it just froze again. It now wont even get to the Windows screen.

  

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daniellWed May-23-12 01:37 AM
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#34. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 33)


          

Tried to Boot into Safe Mode, It also froze in Safe Mode.Where do I go from here?

I guess now the fun starts

  

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MSUWed May-23-12 03:18 AM
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#35. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 34)


  

          

Quote:
QUOTE:Where do I go from here?

Newegg

(Sorry, I'm too tired right now to think of the next plan of attack.)

MSU

  

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jmcWed May-23-12 03:48 AM
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#36. "RE: Intermittent Computer Freezes- "
In response to MSU (Reply # 35)


          

Take it down to the Basics. Hard drive 1 stick of Ram and CD rom.
if it has onboard ram try using that or a video card it it does not.

Bad Ram, Video Cards an hard drives can cause all kinds of funky things including freezing up.

make sure you used enough Cpu Thermal paste.
How old is the powersuppy?

  

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daniellWed May-23-12 04:29 AM
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#37. "RE: Intermittent Computer Freezes- "
In response to jmc (Reply # 36)


          

Quote:
QUOTE:
Take it down to the Basics. Hard drive 1 stick of Ram and CD rom.
if it has onboard ram try using that or a video card it it does not.

Bad Ram, Video Cards an hard drives can cause all kinds of funky things including freezing up.

make sure you used enough Cpu Thermal paste.
How old is the powersuppy?


The Power supply is six years old. Antec Modular.

I wish that I had spare parts.

I tried to go into the BIOS. All that I got was one long beep and three short ones.

  

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jmcWed May-23-12 04:49 AM
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#38. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 37)


          

3 beebs ususally signal a Video Card or Video problem. Try Removing it
and reseat it. Reseat the Ram also.

  

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jbmcmillanWed May-23-12 11:56 AM
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#39. "RE: Intermittent Computer Freezes- "
In response to jmc (Reply # 38)


          

Depending on which brand of bios it can mean a ram problem as well.Just use one stick of ram and clear the bios again.How many sticks of ram do you have?

  

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daniellWed May-23-12 12:11 PM
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#40. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 39)


          

Quote:
QUOTE:
Depending on which brand of bios it can mean a ram problem as well.Just use one stick of ram and clear the bios again.How many sticks of ram do you have?


I have two sticks of ram. I reseated the ram and video card. I now get one long beep followed by 3 short ones.
It is an Asus board. I believe that it means a video card problem.
I wish I had a way of testing it. I would hate to buy a new card only to find that is not the problem. I am not exactly swimming in money.
Thanks again for your assistance.

  

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jbmcmillanWed May-23-12 01:07 PM
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#41. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 40)
Wed May-23-12 01:08 PM by jbmcmillan

          

That does indicate bad video as I think Asus uses an Award bios.Yeah it is difficult when you don't have spares to try.Is there a local store that you can return it if that doesn't help?I know people have done that with Bestbuy or cheap from Craigslist.Since it's 6 years old it's liable to be AGP what motherboard is it?That would probably restrict you to CL.

  

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daniellWed May-23-12 01:17 PM
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#42. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 41)


          

Quote:
QUOTE:
That does indicate bad video as I think Asus uses an Award bios.Yeah it is difficult when you don't have spares to try.Is there a local store that you can return it if that doesn't help?I know people have done that with Bestbuy or cheap from Craigslist.Since it's 6 years old it's liable to be AGP what motherboard is it?That would probably restrict you to CL.


I need a PCI Express X 16

Will that be difficult to find at a reasaonable price?

  

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jbmcmillanWed May-23-12 03:43 PM
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#43. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 42)


          

Ahh that's different I bought an AMD 5450 I believe for 39 bucks not too long ago.So pretty cheap and on the plus side and if it is something else wrong you can return(check return policy) it or save it for a new build.I just looked and they have this at Newegg with free shipping.
http://www.newegg.com/Product/Product.aspx?Item=N82E16814131339

  

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daniellWed May-23-12 05:59 PM
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#44. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 43)


          

Quote:
QUOTE:
Ahh that's different I bought an AMD 5450 I believe for 39 bucks not too long ago.So pretty cheap and on the plus side and if it is something else wrong you can return(check return policy) it or save it for a new build.I just looked and they have this at Newegg with free shipping.
http://www.newegg.com/Product/Product.aspx?Item=N82E16814131339


Thanks, I assume that card is backward compatible with PCI Express X 16

  

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jbmcmillanWed May-23-12 06:34 PM
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#45. "RE: Intermittent Computer Freezes- "
In response to daniell (Reply # 44)


          

Yes they always maintain backwards compatibility where possible.

  

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daniellThu May-24-12 06:48 PM
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#46. "RE: Intermittent Computer Freezes- "
In response to jbmcmillan (Reply # 45)


          

Quote:
QUOTE:
Yes they always maintain backwards compatibility where possible.


Just ordered the card that you suggested.
Thanks for your informative posts.

  

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daniellTue May-29-12 11:05 PM
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#47. "RE: Intermittent Computer Freezes- Installed new video card"
In response to daniell (Reply # 46)


          

The card arrived today. I just installed it. Still one long beep and three short ones.

Suggestions Please!

  

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jbmcmillanWed May-30-12 01:34 AM
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#48. "RE: Intermittent Computer Freezes- Installed new video card"
In response to daniell (Reply # 47)


          

Make sure it is seated correctly and there is no external power plugs on that model.What power supply?I am running that card in a friends computer and it only has a 300 watt power supply.

  

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jbmcmillanSun May-20-12 02:55 PM
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#30. "RE: Intermittent Computer Freezes"
In response to daniell (Reply # 28)
Sun May-20-12 02:57 PM by jbmcmillan

          

Essentially nothing different but perhaps you didn't save and exit as MSU mentioned.Never considered it as early on you said you had done that.Hopefully this isn't an intermittent problem that returns.Not sure why anything changed in the bios to cause a problem in the first place unless you changed something yourself.

  

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MSUSun May-20-12 03:14 PM
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#31. "RE: Intermittent Computer Freezes"
In response to jbmcmillan (Reply # 30)


  

          

Yeah, stuff shouldn't just randomly changed. That's why I said something may have been "inadvertently" set incorrectly. He may have been in there just looking around at one time and accidentally changed something.

MSU

  

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