I have installed ZA 5 on two machines, ZA free on one , and ZA Pro on the other. On both of these machines, NAV seems to have had its e-mail virus scanning disabled.

Those who use NAV know that a yellow notification flag appears in the lower right hand corner of the screen when you send an e-mail telling you its being scanned before sending it. This no longer appears. I have no way of knowing if incoming mail is being scanned until someone sends me a virus.

Both machines are using XP, NSW 2003 Pro, and Outlook Express. NAV Options still indicate that e-mail protection is on, and scanning notification is on.

Turning AV monitoring on or off in ZA does not affect the problem.

Is anyone else having this problem? Marti?

Shelly

Just tested mine. Same problem.

Guns don't kill people. Husbands who come home early kill people.

>I have installed ZA 5 on two machines, ZA free on one , and
>ZA Pro on the other. On both of these machines, NAV seems to
>have had its e-mail virus scanning disabled.
>
>Those who use NAV know that a yellow notification flag
>appears in the lower right hand corner of the screen when you
>send an e-mail telling you its being scanned before sending
>it. This no longer appears. I have no way of knowing if
>incoming mail is being scanned until someone sends me a
>virus.
>
>Both machines are using XP, NSW 2003 Pro, and Outlook
>Express. NAV Options still indicate that e-mail protection is
>on, and scanning notification is on.
>
>Turning AV monitoring on or off in ZA does not affect the
>problem.
>
>Is anyone else having this problem? Marti?

Yikes! I haven't read about a problem with NAV and ZA 5.0. I'll look into it.

marti

You reported a problem with MCafee and ZA5 on the other thread. I use AVG as my AV programme and a friend has had AVG not recognised.

Has anyone else had similar problems? There is a message on the Zonelabs home site which said they are aware of problems with other makes of AV software, but AVG is not mentioned.

Ronald

>You reported a problem with MCafee and ZA5 on the other
>thread. I use AVG as my AV programme and a friend has had AVG
>not recognised.
>
>Has anyone else had similar problems? There is a message on
>the Zonelabs home site which said they are aware of problems
>with other makes of AV software, but AVG is not mentioned.

The AV monitor option in ZA, that is, the component that's supposed to check to see if your AV s/w is up-to-date, doesn't work with most AV programs. Zone Labs is aware that the problem exists.

marti

Glad I was too lazy to install last night. I've got the same config, Shelly, and you just saved me some grief. thanks.

I have installed the new ZA and I have NA 2004. I have not ran into that problem though.

With Win98se, IE6 SP1, NAV 2003, free ZA, I DO get the scanning notification of outgoing mail in the lower right corner of screen, I have ZA scanning of email and of NAV status turned off. When I initially had the latter turned on ZA did recognise the correct status of NAV.

I'm sure that I've read of a site (Gibson?) which sends you a harmless test virus for checking a system's protection.

Eicar tests the E Mail .

Guns don't kill people. Husbands who come home early kill people.

There is a .com file and a .txt file to test other than email.

Got a linkto Eicar?

Shelly

http://www.eicar.org/anti_virus_test_file.htm

I just went to the Eicar site to look it over. Whoa! Sorry, not for
this oldnewbie.

DavyWavy -

It's not scary, that site just makes it sound that way.

Try this one.

It's a handy thing to have, and if it's a problem after playing with it, you can always copy it (them) to a floppy or just download it again it's so small.

Thanks for the advice, Bob...and I have downloaded the one small file,
but I'm still nervous about it...haven't started playing with it yet.
The thing that bothers me is Eicar's absolute refusal to get involved
in getting rid of the file once used. After all, it's going to look
like a virus...if it quacks like a duck...

Can I call on you for a little help, Bob, if I get lost in the jungle?

DavyWavy -

I'm not sure why you would want to get rid of the files after testing. You may want to test in the future. However, a way to delete them would be to disable your AV program, delete the files, and re-enable the AV.

Jordan, see Scaramouche's post...it says it all.

DavyWavy -

Use it regularly...


© 1995-2004 Symantec Corporation.
All rights reserved.
Legal Notices
Privacy Policy


Eicar Test String
Discovered on: ,
Last Updated on: December 16, 2003 12:11:42 PM


The Eicar Test String is not a real virus. It is a text file that is used to test antivirus software. By default, the file name is Eicar.com, but it could be renamed to any other name.

Type: Zoo Virus
Infection Length: 68 bytes

Eicar.com:

Can be downloaded from the Eicar Web site at http://www.eicar.org/anti_virus_test_file.htm
Can also be created in any text editor
Is not a virus

Cannot infect your computer

Contains the EICAR Test String

Symantec antivirus products detect this as EICAR Test String.

If Eicar.com was detected on your computer, an individual most likely downloaded or created it for testing purposes.

As mentioned previously, this is a test file and is not malicious. To remove it, simply delete it using Internet Explorer, or do the following:

Start your Symantec antivirus program.
Run a full system scan.
If any files are detected as infected with Eicar Test String, click Delete.

Mitch

http://www.eicar.org/anti_virus_test_file.htm

Yup - Me too. Noticed it this afternoon. Win XP Pro and NSW2002.

What a mess. I have no email virus protection for either outgoing or incoming emails. I tested it with the file above and it failed to catch it although Norton did notice it when I downloaded it. Shutting down ZA has no impact on it. It is almost like Norton AV has been messed up.



System Specs

I also tested with Eicar, and I have no virus protection in either direction. ZA5 has rendered NAV useless!!

Shelly

I have Win 98 SE, ZA 5 free and NSW 2003 and I am seeing the same Norton AV scan flags as before ZA 5.

The difference from you, of course, is I am using Win 98 SE

I too installed ZA 5 free last night. Everything seems to be working as usual here. Incoming e-mail is scanned, also outgoing.

Hewlett Packard
Windows 98 SE
Internet Explorer 6
Dialup

What AV program?

Shelly

Norton AV 2003

The problem may be only affecting XP machines.

Shelly

I think Zone Labs may be in a world of trouble, and it gets worse by the minute!

Shelly

>I think Zone Labs may be in a world of trouble, and it gets
>worse by the minute!

Shelly what do you think we should do? I hate having my email unprotected so I am thinking about uninstalling ZA 5.0 and then either trying repair of Norton AV 2003 or reinstall and then possibly reinstalling ZA 4.5.



System Specs

>>I think Zone Labs may be in a world of trouble, and it
>gets
>>worse by the minute!
>
>Shelly what do you think we should do? I hate having my email
>unprotected so I am thinking about uninstalling ZA 5.0 and
>then either trying repair of Norton AV 2003 or reinstall and
>then possibly reinstalling ZA 4.5.


Sounds like a plan to me. Words from Zone Labs on reverting to the previous version:

***
If a customer has 5.0 installed and decides they want to go back to 4.5 they must run a command line uninstall with the /clean option so that all files are removed and they will not have any possible downgrading problem.
***

marti

And is the command line ...

zonealarm.exe /clean or
zlclient.exe /clean or
zauninst.exe /clean or
zlsSetup_45_594_000.exe /clean ?

That is not acceptable Marti. As far as I can tell from my experience and the others who have reported here so far, ZA5, both free and Pro versions break NAV when installed on an XP computer. They need to come up with a patch, and do it fast! They had better get together with Symantec and figure out a fix that does not involve users having to remove and reinstall both their program and Symantec's Both of these programs are difficult to cleanly remove, and time consuming to reconfigure. How the heck did they test this upgrade?

Shelly

>That is not acceptable Marti. As far as I can tell from my
>experience and the others who have reported here so far, ZA5,
>both free and Pro versions break NAV when installed on an XP
>computer. They need to come up with a patch, and do it fast!
>They had better get together with Symantec and figure out a
>fix that does not involve users having to remove and reinstall
>both their program and Symantec's Both of these programs are
>difficult to cleanly remove, and time consuming to
>reconfigure. How the heck did they test this upgrade?

Many users tested the beta version. I have sent an email to Zone Labs regarding this problem. However, I'm sure that they already know about it. I am not happy with this situation and wish I had better answers for you guys.

marti

Situations like these are why I have GoBack. OK, now tell me to go screw myself and I'll slink back to my room.

Jim.

Just uninstalled 5.0 and reinstalled 4.5.594 - Nav is now scanning my emails as designed.

The Live Update from Norton just in has a Symantec Redirector update in it. It's this that deals with intercepting emails and scanning it before upload/download. Wonder if this has anything to do with the current ZA situation.

I won't know now after reverting to 4.5

I just downloaded live update from Symantec. It was just the definitions, no Redirector was shown, and the update did not fix the problem.

Shelly

Courtesy of DSLR - the problem appears to be quite widespread.

Painful, but exhaustive:
http://www.dslreports.com/forum/remark,10327094~mode=flat

"Zone Alarm Headaches?


Users note new version has issues...

When Zone Labs was purchased by Checkpoint software and subsequently decided to bundle antivirus software, many openly wondered if the quality of products like Zone Alarm would diminish. Significant problems with the latest public beta version of the software firewall aren't exactly cooling those worries, as users in our security forum explore. Users both here and in the official Zone Labs forum report the new version is far from stable for many users. Some users are even reporting the version is forcing them to uninstall competing antivirus programs."

Mitch

How did you uninstall it?

Shelly

Marti's post was here when I got back after I had swopped unfortunately
I uninstalled via Add/Remove progs and then reinstalled 4.5
No problems so far

Shelly , this is from Zonelabs forum ! I hope this helps .


Reply

Re: nothin loads at start-up < NEW > Options

Gerard-Konijn
Guru
Registered: 02-03-2004


Viewed 29 times


Hey Zemuron,

Go into the start menu and the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you need to add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean then click apply and then OK. open ZA and turn off the load on boot option, then reboot and then run the uninstaller (the one you change the shortcut for) This will get rid of ZA for you. Now go to your windows temp folder and delete everything, then find the folder named Internet logs and delete it then empty your recycle bin. ZA should be gone.
Download ZoneAlarm Free : http://tinyurl.com/3fwor I suggest you take the 4.5 594. 000 and don't go for the upgrade. We have to much troubles with the latest version.

To install, save ZoneAlarm to your PC. Once the download has completed,you must reboot. Turn off your Anti Virus program and all other running programs. Double click the ZoneAlarm file icon on your PC to begin the installation wizard and when ZoneAlarm it ask do a clean install.

With the best regards/Met de vriendelijke groeten.


Gerard Konijn.

Tilburg, The Netherlands.
And...always look on the bright side of life...

Jane

I guess I got lucky...hardly ever happens...but I installed the new
ZA over the top of the old one, and it seems quite compatible (nowhere
near combatable) with my AV program, Avast. But I'm still watching...

DavyWavy -

I think they're try to add the kitchen sink to their product.

They come out with a new version number. Not a whole lot shows up in the change logs. The download size increases by 700KB.

Maybe it's all in anticipation of MS's XP SP2 & a perceived loss of revenue due to a better (on by default) firewall being included.

I wish they would have stuck with just the plain jane firewall & left things at that.

BTW, installed on two Win98 systems, one with no AV, one running F-Prot AV. Disabled the AV Monitoring in ZA in each case. Things seem no worse for the change.

As to this problem affecting only WinXP -- Not so -- I have this same condition with NAV2003, ZA5 free (5.0.590.015) and Win2K Pro.

Further, here is the response from Za when I emailed them about the problem:

Dear valued ZoneAlarm or IMsecure User,

Zone Labs provides technical support for all our products via our support website:

http://www.zonelabs.com/support/

The support website includes our new Instant Support system - this is the quickest way to get most of your questions answered, often in seconds. The site also provides, for each Product, Frequently Asked Questions (FAQs), help files, and User Manuals. We also provide the ZoneAlarm User Community, where users of all our products help each other. You can access this Community at:

http://www.zonelabs.com/community/

It is likely that your question or issue has already been asked there, so we suggest trying the Search function first (please use the search box at the bottom of each Community page).

Current, registered users of ZoneAlarm Pro, ZoneAlarm Plus, and IMsecure Pro are also eligible for technical support by email, a support feature not available to users of our free products.

If you are a licensed user of ZoneAlarm Pro/Plus, or IMsecure Pro with a currently valid license, please return to the Technical Support form, select the proper Product, and include either a valid license key or purchase order number:

http://www.zonelabs.com/store/content/support/form.jsp

Users of our free Products can upgrade to our Pro or Plus versions, and are then eligible for technical support via email.

** NOTE - There is no technical support offered by phone at this time; however, we are investigating possible ways to provide telephone support.

Best Regards,

Zone Labs Customer Care Team

It would be interesting if someone (Shelly ) with a licensed version were to write them with this problem... I suspect that some similar runaround will result...

I'm not the least bit happy with this situation. I wonder if Fred Langa has experienced this one...

I realize that I am using the free version, but it is obvious that paid-version users are having the same problem.

It ain't always what it seems..

-ChrisP

XP and Win2K being in the same "family", I would think that to be expected.

XP / 98 being different "families", results could be different.

>It would be interesting if someone (Shelly ) with a
>licensed version were to write them with this problem... I
>suspect that some similar runaround will result...

Chris, I'm really too pissed off at them to want to talk to them. I now question their basic competence as a company, and the only reason for my even continuing to use their product is that I recently renewed my subscription for two years. I will wait a few days for a fix to be released. They know full well the havoc they have caused.

I have used their firewall since it was first released, and purchased the Pro version when it came out because I felt they deserved financial support. This version 5 fiasco is probably the worst blunder I have ever seen a software company make. They now have 540 days of my subscription left to show me why I should continue using and recommending their product. They can start by coming here and apologizing to our 10,000+ members!

Shelly

Shelly,

They know about the problem, but I don't have anything to report on when a fix for the ZA/NAV incompatibility will be issued. As soon as I have some official words from Zone Labs, I will post them here. (They also have the link to this thread.)

marti

No problem. Just uninstalled Version 5 and reverted to last Version 4 and all is well in Camelot. Next time I will wait before upgrading.

Guns don't kill people. Husbands who come home early kill people.

The thing that worries me is from these posts it seems to be affecting more than just the odd XP/2K system and is not limited to a particular version of Norton. With Norton being the most widespread AV out there and the popularity of 2K/XP you would think testing would have picked this up a long time ago.

I installed Zone Alarm Free last night and am running AVG 6. I am just confirming that all virus scanning functions appear to be working as usual.

Dave

Oops, almost forgot....running XP Pro.

Dave

Thanks for the heads up. I haven't had time to get around to upgrading and, with this great info, will not. Thanks again.

My NOD32 appears to be functional both ways on my email.
Any problems cited for that one AV?

>My NOD32 appears to be functional both ways on my email.
>Any problems cited for that one AV?

NOD32 users are happy campers, or at least I haven't heard any of them complain about ZA 5/NOD issues

marti

I'm about to run that eicar test...
I'll post back afterwards.

Yup! It's working fine.

The EICAR test file has been around a VERY long time. I can remember testing my office computer with it 10 or so years ago. I just tried to download the ".COM" file, and NAV simply wouldn't let me do it. I downloaded the ZIP and the double ZIP files, though, and then checked them with NAV, and came up with virus alerts in both cases. All these things are GOOD. Now what I will do is extract the ".COM" file from the ZIP file, let Norton tell me anything it wants (which I will ignore) and I'll email all three to myself.

It's all a moot point for me, however, because thanks to the early warnings from this board, I did NOT download and install ZAPro 5. But DO use the EICAR test files. They really ARE harmless and they are VERY useful.

There is a com file on the EICAR site.

The last time I tested with Eicar I had a devil of a time trying to rid myself of the files. There were false alarms all over the place.
But the cruncher came when I transferred from old HD to a larger HD. Windows thought that the Eicar file was a virus and refused to bootup. I could recover most data manually but had to reformat.

I must say, that, except for the E Mail scanning problem it gives no other troubles. They are going berserk out at Zone Lab Forums.

http://forums.zonelabs.com/zonelabs/board?board.id=inst

I think I'm going back to the old version.

Guns don't kill people. Husbands who come home early kill people.

Thanks for the heads up. I was going to install tonight after dinner. I'm on vacation in Shelly-Land and using my laptop for business and don't need a virus issue on this thing.

Paul

Same problem here.

Also, when I first installed ZA 5 I ran a full NAV scan; the hard drive showed action, but there was no progress indicated. I let it run all night and in the morning it showed 0 files scanned, but indicated that there had been a full scan on that date. I rebooted and ran it again and proceeded normally, properly showing the number of files scanned, etc.

I have not had any problems.
I'm using XP Pro, NSW 2004, and upgraded from ZA Pro with Web Filtering to ZA Security Suite.
It's catching those test files from Eicar, but I'm nopt sure about the mail as I've never gotten the scanning popup.

I uninstalled 5.0 and reinstalled 4.5.594 and NAV is scanning email as before. The only problem is that I have lost all my permissions and I have to start over. I have a recent back up of my system and tried copying the Program Files/Zone Labs folder over the reinstallation, but the permissions are still missing.

Edit> I just restored my full primary partition with 4.5.594, and I have recovered all my ZA permissions, but lost some non-essential email. No great loss. Once again the message is to backup before installing something new, something I keep relearning.

Ya know... a while back when I "ranted" on about the new ZA coming out with "all the bells and whistles", I was slammed here (somewhat) for that view.

I suggested that ZA should stick with what they do best, a configurable firewall, only. Drop the cookie and cache manger, and don't, for whatever reason, install an AV.

I was stomped on pretty quickly (by some here now who are jumping all over ZA) for doing exactly what I hoped they wouldn't do.

I always wait a while for updates like these. There is always problems after the rollout, no matter the amount of beta testing that went on.

ZA will eventually sort it out, give them time.

Just wish "they", along with many others, wouldn't try to "throw in the kitchen sink", as someone else so eloquently put. I understand that "they" are entering the "all in one tool" that Nortons and others employ. I just don't want "them" to forget their roots.

Sure hope that ZAP is left alone, and well, stripped of some of the unnecessary... crap.

Hopefully, a lesson learned. Give it a week or so, for everything to sort itself out, then try an update. What's a week, afterall? You may learn (as some so unfortunately have) of some issues with your other programs, or hardware.

>Ya know... a while back when I "ranted" on about the new ZA
>coming out with "all the bells and whistles", I was slammed
>here (somewhat) for that view.
>
>I suggested that ZA should stick with what they do best, a
>configurable firewall, only. Drop the cookie and cache manger,
>and don't, for whatever reason, install an AV.
>
>I was stomped on pretty quickly (by some here now who are
>jumping all over ZA) for doing exactly what I hoped they
>wouldn't do.
>
>I always wait a while for updates like these. There is
>always problems after the rollout, no matter the amount
>of beta testing that went on.
>
>ZA will eventually sort it out, give them time.
>
>Just wish "they", along with many others, wouldn't try to
>"throw in the kitchen sink", as someone else so eloquently
>put. I understand that "they" are entering the "all in one
>tool" that Nortons and others employ. I just don't want "them"
>to forget their roots.
>
>Sure hope that ZAP is left alone, and well, stripped of some
>of the unnecessary... crap.
>
>Hopefully, a lesson learned. Give it a week or so, for
>everything to sort itself out, then try an update.
>What's a week, afterall? You may learn (as some so
>unfortunately have) of some issues with your other programs,
>or hardware.
>
>

LilJoe

Shelly, when you ran the EICAR test, did you try actually opening the EICAR attachment? I'm interested in knowing if it only affected the outbound/inbound email scanner or if the autoprotect layer is also impacted.

You might try something else in the meantime. Auto-protect has an exclusion list. You might check and see if *.dbx files are excluded on your systems as they were excluded by default when I was running NSW 2003. Removing the *.dbx entry might restore protection.

Thanks, but .dbx was not excluded.

Shelly

Allyn, I have determined with Eicar that NAV autoprotect is still working normally. I am therefore protected from virus attack even though mail scanning is not working. That is why I am willing to wait a few days for ZL to come up with a fix for their mess, rather than revert to ZA 4.5 and have to reconfigure everything in the permissions. They made the mess, let them do the work to clean it up.

Shelly

I thought I would report back with how I corrected the problem. Now I am running Windows XP Pro with Norton AV 2003 so it might not work for everyone.

I saw this link on another fourm:

http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=11594


I felt Norton AV was hosed because turning off ZA did not correct the problem. You would think that if ZA was the problem that Norton would then work correctly if you shut down ZA but it did not. I guest I was wrong as you will see below.

I have followed the steps in the link above and did a clean uninstall of ZA 5.0. I first tried reinstalling ZA 5.0 to see if this corrected the problem but no luck. So I did another clean uninstall and installed ZA 4.5. This fixed the problem. Norton AV now works correctly with the older version of ZA.

This was actually a pretty painless reinstall of ZA and since I made a backup of the Internet Logs folder in the Windows folder I did not loss most of my settings. The biggest relief was not having to reinstall Norton AV to fix the problem.



System Specs

Ive still got ZA 4.5 and man Im glad I didnt upgrade.

This is why I wait for stuff on most occasions. I let others be the ginny pigs.... patience is a virtue. If what Im useing isnt broken then I stick with what I have until I see enough feedback from the tester zealous folks to convince me to upgrade.

Anyway folks thanks for posting about this problem. I actually believe I poped ZA 5 on my computer at work today and that is not good. I will take it off there tomorrow

cheers
Garbru

My PC Spec Page

Not having any problems and yellow notification flag appears.

Win98, Outlook Express, NSW2003,

Free ZA - mail safe turned off

I don't know how this might apply to XP but

Sometime ago through this forum it was recommended that before you download the new version and install it over the old version that you turn off the True Vector Service. I then save the file to the disk and then execute it. Thus far with that procedure I have not had any problems.

The ZA setup program now turns off true vector for you before begining the installation. Anyway I ran End-it-All before installing it, so nothing was running except windows.

Shelly

Running Win XP Home edition and loaded ZA v5.0. After reading this post, I tested my Avast AV and it worked just like it is intended to work. Glad I didn't keep NAV when my subscription ran out and installed Avast (recommended by this forum, btw) & saved $29cdn. Going to keep ZA 5.0, unless something dire happens

Dell GX620 Intel P4 XP Pro 1gb Mem Firefox 3


"People are more violently opposed to fur than leather because it's safer to harass rich women than motorcycle gangs." - Dave Barry

>Running Win XP Home edition and loaded ZA v5.0. After
>reading this post, I tested my Avast AV and it worked just
>like it is intended to work. Glad I didn't keep NAV when my
>subscription ran out and installed Avast (recommended by this
>forum, btw) & saved $29cdn. Going to keep ZA 5.0, unless
>something dire happens

This is not a problem with Norton AV. The problem is caused by ZoneAlarm 5.0. Norton AV is not the only product that is having problems with this version.



System Specs

>This is not a problem with Norton AV. The problem is caused
>by ZoneAlarm 5.0. Norton AV is not the only product that is
>having problems with this version.

Specifically, the problem seems to be an incompatibility when users are running XP/W2K and NAV. However, not all users with XP and NAV are having the problem.

marti

In the middle of all of this I'd like to thank Pcqanda for once again making my computer life easier. I was about to download the upgrade and vaquely remembered a thread about ZA 5.0, so I cancelled the installation while I checked back on the forum.

Sorry to hear of everyone's aggravation, but some of you are better equipped than others (like me) to manage it. Whew!

Dave

Dell 8300 Dimension
Pentium 4
W XP Home


www.woodenpropeller.com

Actually it was not too bad a problem. Everything was working fine except the outgoing E Mail was not being scanned by NAV. Incoming was protected. I decided to revert back to Version 4 cause I just did not feel comfortable. I'll probably install the new version in the future.

Guns don't kill people. Husbands who come home early kill people.

>
>>This is not a problem with Norton AV. The problem is
>caused
>>by ZoneAlarm 5.0. Norton AV is not the only product that
>is
>>having problems with this version.
>
>Specifically, the problem seems to be an incompatibility when
>users are running XP/W2K and NAV. However, not all users with
>XP and NAV are having the problem.
>

Actually Marti I am starting to see people with Windows 98 having the problem also so it is not isolated to the NT based systems like we had thought.




System Specs

Bob,

Do you a link to a report of Win98 with NAV/ZA 5 problem? This is important, as Zone Labs needs to get all the information on this subject as possible.

marti

At the moment, ZL should be more concerned with giving than getting. If they intend to sit back awaiting ever more information before they get off their duffs, the reaction will get worse. This blunder is quite capable of putting them out of business, just in case nobody there has realized this yet. When a security company compromises the security of most of their customers, they are in big trouble.

Shelly

I installed ZA5 on two machines and it not only compromised NAV2003 and NAV2004 but I had Outlook "lock up" on both. I re-installed 4.5 and both are now happy.

PW

>Bob,
>
>Do you a link to a report of Win98 with NAV/ZA 5 problem?
>This is important, as Zone Labs needs to get all the
>information on this subject as possible.

Marti I don't know how much good this link will do but Bruce over at My PcClinic had the problem with Windows 98 SE along with Windows 2000. His systems are stand alone PC's so it is not a situation of dual booting or anything like that.

http://www.mypcclinic.com/forums/showthread.php?t=5346




System Specs

Yeh -- I can confirm that it occurs on Win98SE and on WinME systems as well. The Win98SE system has NAV2003, while the WinME system carries NAV2004. Both systems are fully updated as regards operating systems, browsers, and NAV updates.

Interestingly enough, ZoneLabs has stated that the newest release is not supported for Win98 in its original form... I'm curious as to the details on that.

It ain't always what it seems..

-ChrisP

Interesting read on some of the theories on how a major security company can have this kind of adverse event. In March of this year the company was purchased by CheckPoint Software Technologies for 115 million dollars. One theory has it that the brains cashed out and left the company clueless. As Shelly alluded in an earlier post, this could be the end of Zone Alarm

http://download.zonelabs.com/bin/free/rapidDeploy/press/2004/pr_8.html

Dave

Dell 8300 Dimension
Pentium 4
W XP Home


www.woodenpropeller.com

FWIW I'm running free AVG 6.0.690 and the new ZA 5.0.590.015 in XP Home and all my emails, in and out of Outlook 98 (not Outlook Express) are being checked as before.

>FWIW I'm running free AVG 6.0.690
>and the new ZA 5.0.590.015 in XP Home and all my emails, in
>and out of Outlook 98 (not Outlook Express) are being checked
>as before.

Apparently, this is an issue with NAV's email scanning, not with any other AV. I'm guessing that the new ZAP 5 interferes with the transparent local proxy used by NAV. What a colossal blunder: On the one hand, the new ZAP 5 purports to be concerned with virus protection by adding the "AV-monitoring" feature, to make sure NAV is working and is updated. At the very same time, ZAP 5 "breaks" a vital feature of NAV, namely the email scanning. I have verified that both incoming and outgoing email scanning is broken in my NAV 2004 {a component of Norton SystemWorks Pro 2004}. This is really hard to believe, how could they make such a colossal blunder? Especially considering, as Marti told me, they did extensive beta-testing. Hmmmm ... some brain-dead folks in the Tech Dept at ZoneLabs gonna get shown the front door for this mess! What a Massive Screw-Up! {No Offense to Marti or any TeamZ Members, it's not your fault} ..

If you go read the ZA message boards, you will see that it is not just Norton products that have been affected.

Shelly

Zone Alarm is trying to hang on to it's user base by becoming something else besides a firewall. The release of SP2 for XP with it's enhanced firewall features will cut into their user base, and Zone Labs knows it. I know I'll be uninstalling Kerio after SP2 is released. There won't be a need for a third-party firewall if the SP2 firewall is up to par.

Hi

After reading the thread,I also found out that my NAV 2002 /Win XP is also not scanning mail.I have uninstalled the new version and reverted to the old one.I would not have noticed it if I had not seen the thread initiated by Shelly.Thanks a lot
Chari

Well not to throw a cat in here my ‘problem’ sorted itself.

I have Norton 2004 and I do NOT run ZA, however, I did have the same problem Shelly … no email scanning protection, something went wrong when Norton detected and deleted a virus within an email … the ‘fix’ for me was a simple reboot.

System has been scanned using all my available ‘tools’ and is clean.

I won’t be using ZA, even though I do own a copy of ZAPro, I could never get my network to work. Once bit twice shy.

Hope you do get it sorted Shelly.