While working on brotherinlaw's computer I tried to get on his DSL and couldn't.
It turns out that he has been disabling Zonealarm to get on line and didn't tell me...go figure....
Anyway, I didn't have to do anything that I can recall to get zonealarm configgured for my dial up but apparently there's a permission in there somewhere for DSL....????
The box I was talking about is (see attachment)is how mine looks ,though some people prefer to renew their ip manually but I found that annoying and have not had a problem doing it this way.This is on shaw cable here in Vancouver but I would assume dsl works the same way with dhcp.
>Marti, he's using Earthlink DSL. When he tries to get on, a >"cannot display" message appears. > >That's when he told me Zonealarm has to be disabled. For >some reason Zonealarm sees his DSL as enemy territory...... > >He just downloaded the latest because I keep nagging at him >about it.... Can you tell us what operating system, and other system details: Computer, CPU, Memory, etc.-- as well as what other security software you may have running. Also, and most importantly: is he using the WinPoET dialer, or RASPPOE, or something similar? Windows XP has its own PPPoE dialer. If so, then ZoneAlarm interfaces with such a PPPoE connection through the dialup adapter. Check to see whether ZA is detecting his network adapter correctly: if conventional DSL, it is interfaced to an ethernet NIC; if PPPoE DSL as mentioned above, it is interfaced to a dialup adapter. We need to know as much specifics as you can give, thanks. Warmly, Ran
I guess I don't know where to do that. This is the free version, same as I use. I didn't see a menu anywhere to add stuff.... Is that in the purchased version?....
>I guess I don't know where to do that. This is the free >version, same as I use. I didn't see a menu anywhere to add >stuff.... Is that in the purchased version?....
Should be a place under firewall >> zones tab.
Was ZA totally removed before the new version was added? (she says, grasping at straws...)
#15. "RE: Zonealarm" In response to old dude (Reply # 13) Wed Sep-24-03 11:12 PM by Randy_Bell
Add your DNS Servers to the Trusted Zone using the Add button in Firewall pane {see pic}. Since you have WinXP, you can determine your DNS addresses (IPs) by opening the Cmd window {Start, Run, Cmd} and typing "ipconfig" followed by "Enter".
>Okey, I found the add menu....had no idea it was there... > >I'll go over to his machine tomorrow and add IE in there... > >Is that what's holding everything up here???
John,
I don't know. I have never had a problem getting ZA (any version) to work with my high-speed internet connection.
However, if the DNS fix doesn't work I hope we (Randy and I) can come up with some new ideas. (Randy uses Earthlink DSL, I use SBC DSL.)
#20. "RE: Zonealarm" In response to old dude (Reply # 18) Wed Sep-24-03 11:58 PM by Randy_Bell
>Okey, I found the add menu....had no idea it was there... > >I'll go over to his machine tomorrow and add IE in there... > >Is that what's holding everything up here???
Yes it may very well be what you need to fix your problem; if ZA is blocking your DNS Servers, you won't be able to surf anywhere. Here is the left half of that screen .. the forum won't allow me to upload the full screen of the ZA GUI, because the jpeg is too large.
>when I type "start, run, cmd, ipconfig" I get a dos screen >but no information about IP address. > >I tried "Start, run,ipconfig" and a screen flash, no >address...... > >He's using an ethernet card, earthlink DSL
