My Dad's Vista Home Premium laptop is now infected with this virus and I don't know how to tell him to fix it. He has Avira, SuperAnti spyware, SpywareBlaster, SS&D, AdAware. Is there anything I can do to help him get rid of that nasty virus? He can't get online at all. Is his information on his PC safe??
I need the safest, easiest, step by step directions, I C a lot when I google but I'd like a most trusted source if you all can recommend one please.
Thanks
Edit: Dad says Avira free detected the virus but it was after he hit "remove" that he got infected with it
#1. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to adirong (Reply # 0) Wed Aug-01-12 09:35 PM by Ttech
If I remember correctly, your dad is in another state. If he isn't tech savvy enough to download some software tools on another computer and take them to his computer on a CD or flash drive, then he will need assistance from somebody who is technical.
I saw this infection the other day. I used ComboFix and Malwarebytes to remove it.
None of the security programs on the computer now will help because internet access is blocked and they can't get updates. You really need to get rid of Adaware, and I don't remember the last time I used Spybot, although it may still be a useful program.
Behind every good computer... is a jumble of wires 'n stuff.
#2. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to Ttech (Reply # 1) Thu Aug-02-12 01:34 AM by adirong
Quote:
If I remember correctly, your dad is in another state. If he isn't tech savvy enough to download some software tools on another computer and take them to his computer on a CD or flash drive, then he will need assistance from somebody who is technical.
You have a good memory! I think he can handle that! I haven't used the ComboFix prog before but I've used Malwarebytes. Will these have to be run in safe mode? Not sure he can access his desktop? I'll have him DL these and go from there, hopefully he can do this tomorrow and I'll post back, thank you
Edit: my concern with the Combo Fix is that if he doesn't have the windows recovery console installed then there will be now way for him to install it since he is unable to access the internet because of the virus he now has so then the ComboFix will be of no help right?
#3. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to adirong (Reply # 2)
I don't have it either (recovery console)and I ran it about a week ago with no problems (not saying that is always the case). It tries to create a restore point before proceeding and just tell him to just leave it alone even if it takes a while as it can stall out if you click on the window.You don't really install this just run it.
#4. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to jbmcmillan (Reply # 3)
ComboFix DOES install when you run it, but not in the conventional way. After you get everything all cleaned up, go to the Run window (Windows key + R) and type in "combifix /uninstall" to uninstall it.
#9. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to Ttech (Reply # 1)
Once he gets these two programs installed on a flash drive then what should his next steps be to get rid of this nasty virus so I can talk him thru it?
#10. "RE: How to Remove the FBI MoneyPak Malware Virus?" In response to adirong (Reply # 9)
I'd uninstall Avira first because it can conflict with Combofix. Copy Combofix to the desktop, and run it. When its done, attach the log file here for review if possible.
