THank you all for the replies.
I checked the Filters and they were not listed. I also added the ATPI line in the registry. (I think it was ATPI )

I ordered a Slim SATA to USB cable to check the drive outside the laptop on a tower.

One thing I did learn, it is very easy to remove the drive from a laptop. Just one screw holds the drive in the frame. Easily located since it is located at the corner of the drive.

I removed a drive from another laptop with the idea of swapping it. Turns out there are different thickness drives.

I asked the owner to return the laptop when I receive the cable to confirm the disk is faulty.

I gave the owner two alternatives. New internal drive for about $40 or an external drive for about $25.
We shall see what happens after the test.
Regards,