I have been working on this for a couple of days. It is an Acer Aspire E17 if that makes any difference. Here are the things I have done. Uninstalled the drive from the device manager, Scan for hardware changes , tried to update driver. Current driver is best.

Checked the BIOS, shows the drive. Explorer shows the drive and if there is a disk in the drive, double clicking the drive a message to insert a disk comes up and the drive door opens. Inserting the drive door does not start playing. When the door is pushed in the drive light goes On for a second and you an hear the drive spin but will not read.
I have tried multiple disks.

My last resort was to re-install Win 10 with no change.
I have looked to see if there was some kind of Disk Drive test program with no success.
Any ideas? I am thinking this might be a hardware failure but I have nothing to verify the failure.

Thanks for looking at my problem.

Regards,
Dan Kahn